Shipping policy

Last updated: 5 October 2026

EST8 is a brand of Lekhapani Tea Company Private Limited. In this policy, "EST8", "we", "us" and "our" refer to EST8 and Lekhapani Tea Company Private Limited. This policy forms part of our Terms of Service.

Delivery

We deliver across India to all pincodes serviced by our courier partners. Orders are usually delivered within 5–7 business days. Occasionally, delivery may take longer due to weather, festivals or courier delays; if your order is delayed, we will keep you informed.

Any shipping charge is shown at checkout before you pay. Once your order is dispatched, we will share a tracking link with you.

Cash on delivery (COD)

COD is available at serviceable pincodes. You can pay the delivery agent in cash, or by UPI where the courier supports it. We may call or message you to confirm a COD order before dispatch.

Damaged, lost or undelivered parcels

If your parcel arrives damaged, please contact us within 48 hours of delivery, as set out in our Refund, Return & Cancellation Policy. If your order does not arrive, contact us and we will send a free replacement or give you a full refund. EST8 is responsible for your order until it is delivered to you.

Please check your address and phone number carefully when ordering, so that we can deliver without delay.

Contact

Email: reception@lekhapanitea.com

Phone: +91 98300 52001 (10 am to 6 pm IST)

Address: EST8, 238A AJC Bose Road, Unit 5A, 5th Floor, PS Plush Building, Kolkata 700020, West Bengal, India